Business Process Outsourcing Back Office Functions Galactic Client Services Pvt. Ltd. provides back office functions for some of the largest Law firms in United States spanning bankruptcy filing, Debt relief applications, Credit Repair & Student Loan Payments Deferment. Through our highly skilled workforce, we ensure back office functions, such as data entry and payment processing, are error free and completed on-time.

Some of our Back Office Services include:

Galactic Client Services Pvt. Ltd. offers End to End services. We create and nurture real and virtual environments in which brands and their customers can have meaningful and enriching conversations. Conversations that result in loyal and profitable communities..

Today, marketers find themselves in strange, often mystifying territory. The safe marketing techniques of old prove dangerously inadequate in today’s market. Consumers are changing course with every fad and find. The new era brings with it new and urgent questions for brand guardians:

Increasingly, organizations that are able to start and maintain a dialogue with their customers are winning out. Customers are less and less interested in being sold a product, and more and more interested in participating in a brand story. Stickiness, one-on-one interaction, relevant engagement and creation and maintenance of brand communities are key to success in the new marketing game.

There are organizations that base their business on transactions and there are establishments that work on the principle of building relationships. End To End belongs to the latter. We build your business by helping you forge long-lasting relationships with relevant communities, prospect by prospect, customer by customer, conversation by conversation, in the process create a community of loyal customers. In this way, Galactic Client Services Pvt. Ltd. help clients transcend the otherwise overwhelming boundaries of price and competition.

Galactic Client Services Pvt. Ltd. offers BPO quality assurance services to increase sales and enhance customer satisfaction as well as gather important business intelligence.

Quality Assurance is a must for measuring efficiency and effectiveness of business processes. Through our Quality Assurance offering, we assist companies in identifying opportunities and deriving actions to improve their processes, sales conversion and customer satisfaction. We also provide intelligent data with the help of our Call Center Quality Monitoring program that produces insight which will drive business improvements. An effective quality assurance model and plan help us deliver better sales results, improve customer experience, and ensure all regulatory and compliance requirements are met consistently.

All of our business process outsourcing communication is augmented by our quality assurance team to ensure that every interaction is positive and we are continually improving. We also leverage this information to uncover business intelligence data to understand customer perceptions on promotions, pricing and competitive offerings.

You can view your quality metrics at any time through our quality reports and analytics. In a single report, you can easily track quality scores, calibration variance, agent performance, and much more. We also provide a host of ad-hoc reports to meet all of your reporting and business needs.

Increase sales per hour, close rates and revenue per sale with Etech Global Services.

Galactic Client Services Pvt. Ltd. has deep experience with both inbound and outbound sales programs for consumers and commercial clients. For over 8 years, we have been helping some of the world’s leading organizations improve their sales programs. We offer sales support across a number of communication channels including voice, email & chat..

All of our sales communication is augmented by our quality assurance team to ensure that every interaction is positive and continually improving. We also leverage this information to uncover business intelligence data to understand client perceptions on promotions, pricing and competitive offerings.

You can view the progress of your program through our sales reports and analytics. In a single report, you can easily track close rates, sales per hour, average revenue per sale, and much more. We can also provide a host of ad-hoc reports to meet all of your reporting and business needs.

Galactic Client Services Pvt. Ltd. is PCI Compliant and offers dedicated technology with a full redundant environment with full back-up and recovery. You can be confident that we’ll be available to assist your customers without interruptions.

We’ll partner with you to deliver proactive solutions that help you meet your revenue goals.

Galactic Client Services Pvt. Ltd. offers integrated lead generation services to support your sales team and revenue goals.

For over 15 years, we have been helping companies reach their revenue goals with a solid, dependable lead generation program. Galactic Client Services Pvt. Ltd can help you generate the leads you need to succeed. To ensure this, we address your unique customer needs and desires; we partner with you to gain a deep understanding of your value proposition. We then become an extension of your sales force and an active participant within your organization. No matter where your customers live, we can reach them at the most convenient time for them in any time zone.

Our lead generation service spans many communication channels including voice, live chat & email. We also overlay our Quality Assurance services, to ensure your potential customers have the highest quality experience possible. During the process, we also gather critical business intelligence data to help you understand what is resonating with your audience and where you need to improve. All of your data is housed in a sophisticated CRM database and you have full access to your data at all times.

Galactic Client Services Pvt. Ltd. is PCI Compliant and offers dedicated technology with a full redundant environment with full back-up and recovery. You can be confident that we’ll be available to generate the leads you need without interruptions.

We have been a successful lead supplier for more than hundred companies in USA, UK & Canada.